Legal
Refund & Cancellation Policy
In short. Seylo is paid from the first day. There is no standard free trial, but we may grant your organisation a 30-day free trial if you ask. The platform fee and verified fixes are invoiced monthly for what you used, and coding agent seats are paid before use. You can cancel by emailing us. Refunds are handled as set out below.
1. How the Service is delivered
Seylo is software delivered online. There is nothing to ship. Access starts as soon as you create an organisation at portal.seylo.in, and the in-cluster agent is installed by you from inside the product.
2. How billing works
- From the first day: Seylo is paid from the first day, and measured usage is shown to you in the product from then on.
- Trial: none by default. Seylo may grant an organisation a 30-day free trial on request: write to support@seylo.in. It covers the platform fee and Nightshift, not coding agent seats.
- Prices: $5 per managed vCPU per month, the only platform charge, with no charge per user; a first or last partial month is charged for the days it covers. Nightshift: the first 5 verified fixes are free, then $6 per verified fix, which includes the tokens of Seylo’s model for Nightshift’s investigations; tokens sent with your own model key are billed by your provider, never by Seylo. The coding agent: $20 per seat per month, paid before use; a seat covers the calendar month (UTC) it is bought for and is not prorated. All as published on our pricing section.
- Invoices: issued on the 1st of each month, for the previous month’s platform fee and verified fixes, by Seylo Labs Private Limited, in US dollars, excluding any applicable tax, and emailed with a payment link. With an Indian billing address you are invoiced in Indian rupees at Seylo’s fixed rate of ₹97 per US dollar, and the rate is printed on the invoice. A coding agent seat payment gets its own invoice, already marked paid.
- Payment: through Razorpay, at checkout in the product or through the emailed link. Payment is due within 30 days of the invoice date.
3. Cancelling
Email support@seylo.in from an administrator account of your organisation. Cancellation takes effect at the end of the current billing month. Usage up to that date is invoiced as normal, and nothing after it. Prepaid coding agent seats run to the end of the month they were paid for and are not refunded.
Your workloads keep running after you cancel — they live in your cluster, not ours. You can uninstall the Seylo agent at any time. What happens to the data Seylo holds is described on our data-handling page.
4. Refunds
Fees for usage already invoiced are not refundable. If we have billed you in error, we correct it by credit note or refund within 10 working days of confirming the error. A refund is paid to the account the payment came from.
If you believe an invoice is wrong, write to us within 30 days of receiving it, and tell us which line you are querying. Managed vCPU, verified fixes and coding agent seats are all shown to you in the product, so we can check the figure together.
5. Changes to pricing
We will tell you before a price change affects you, and no bill goes up without notice.
6. Contact
Billing questions: support@seylo.in. Seylo Labs Private Limited, 39/3, Palayapalayam, Erode - 638011, Tamil Nadu.